Case Study 7 - Capability Development

Sector: Social Services
Client Type: Non-Government Organisation (NGO)

Challenge/Opportunity

An established social services agency sought to increase its reach, viability and effectiveness. A key funder had created a programme to fund capability mentors to increase the capability of its service providers.

Value Delivered

 Hague delivered the following key elements of value to the client:

• Worked with the client to develop a funding proposal for capability improvement funding

• Developed and ran a nationwide capability development initiative

• Setup the organisation to continue the work and to measure its effectiveness

Hague’s Approach

• Developing an understanding of the core values and culture of the organisation

• Working from a strengths-based approach that values and builds on internal ideas and resources

• Running workshops that used both creativity and reflection to break through established positions and views.

• De-constructing elements of capability to assess strengths and key gaps.

• Using the ADKAR change model to support real change from within.

• Involving several hundred staff in a ground up strategy building exercise to demonstrate authenticity.

• Targeting all levels of the organisation with a range of key tasks to ensure widespread participation.

• Using evidence-based models wherever possible to achieve credibility.

• Confronting issues honestly while supporting people individually.

• Achieving both top leadership support and high levels of ground-level engagement

Outcome/Result

High levels of engagement and low levels of resistance have been witnessed and reported by staff and management. The organisation has improved its capability to deliver effective social services.