Case Study 7 - Capability Development


Sector: Social Services
Client Type: Non-Government Organisation (NGO)

Challenge/Opportunity

An established social services agency sought to increase its reach, viability and effectiveness. A key funder had created a programme to fund capability mentors to increase the capability of its service providers.

Value Delivered

 Hague delivered the following key elements of value to the client:

  • Worked with the client to develop a funding proposal for capability improvement funding
  • Setup the organisation to continue the work and to measure its effectiveness

Hague’s Approach

  • Developing an understanding of the core values and culture of the organisation
  • Working from a strengths-based approach that values and builds on internal ideas and resources
  • Running workshops that used both creativity and reflection to break through established positions and views.
  • De-constructing elements of capability to assess strengths and key gaps.
  • Involving several hundred staff in a ground up strategy building exercise to demonstrate authenticity.
  • Targeting all levels of the organisation with a range of key tasks to ensure widespread participation.
  • Using evidence-based models wherever possible to achieve credibility.
  • Confronting issues honestly while supporting people individually.
  • Achieving both top leadership support and high levels of ground-level engagement

Outcome/Result

High levels of engagement and low levels of resistance have been witnessed and reported by staff and management. The organisation has improved its capability to deliver effective social services.


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