Case Study 1 – Property Management Review
The NGO client had a large property portfolio and limited resources. They sought advice on key issues and risks so they could focus on what mattered most.
We did desk research first, reviewed systems and processes and interviewed the team. We then did a small number of site visits to a cross-section of property types. Our report recommended a modest investment in systems to gather better data and eliminate some inefficiencies. We helped identify and shortlist contenders. We also identified the biggest management risks and how to deal with them to save several million dollars a year in future maintenance and repairs. We supported staff to implement changes themselves then left them to it. We left the client with better systems and processes, better data, large budget savings and a better-supported team.