Case study 9 - Organisational review; Education sector
Hague collaborated with a specialist consultancy firm to conduct a structured organisational review of a national training and education provider. The review covered strategy development, strategy implementation, capability assessment, management information, leadership, culture, focus on outcomes, service development and management style.
Performance was assessed through document review, interviews, observation, data analysis and comparison to industry benchmarks. The engagement was carried out using a model developed jointly by Hague and our consulting partner.
The client was presented with a succinct and actionable report and management presentation that clearly set out strengths, areas to watch and areas that required immediate action. While the report was frank and hard-hitting it was welcomed by the client. In fact it was used as a template for change and produced a major turnaround in performance within a few months and continues to form the basis for a sound delivery model.