Case study 4 – Benchmarking
Deliverables: Survey of public sector chief financial officers, development of process benchmarks for financial accounting performance, development of meaningful key performance indicators and targets.
Hague designed and ran a benchmarking project to help drive a business process improvement project in a government department. The process included a mail out survey, face to face interviews, site visits and focus groups. The benchmarking process was a key contributor to a turnaround from an invoice processing backlog of 3 months to 3 days over the course of the wider project.
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